Home | Windows-Tips | Microsoft Outlook Out Of Office doesn't work

Microsoft Outlook Out Of Office doesn't work

Font size: Decrease font Enlarge font

If your Out of Office does work internally but not externally then follow the instructions below

If you use the Out Of Office Assistant and turn on the out-of-office reply, the internal senders (on the local network) receive the automatic reply message, but external senders (on the Internet) may not receive the automatic reply.

PROBLEM
By default, the out-of-office reply to Internet recipients is turned off. Many administrators do not allow out-of-office replies to be sent outside the Exchange Server organization, so that unauthorized people do not know when users are out of the office.

RESOLUTION
To turn on out-of-office replies to the Internet, follow these steps:
 
On the Exchange server, start Exchange System Manager.
Go to Global Settings, and then click Internet Message Formats.
In the Details pane, right-click on your domain name, and then click Properties. The default SMTP domain is "*".

In the Properties dialog box, click the Advanced tab, and then click to select the Allow out of office responses check box. This turns on out-of-office responses to the Internet for the selected domain.

This was tested no Windows 2003 server with Exchange SP1 installed
You may need to restart the Simple Mail Transfer Protocol (SMTP) and Microsoft Exchange Routing Engine services

Server Tips / submitted by: N Rajsic

keyword:out of office assistant does not reply to external email addresses

Subscribe to comments feed Comments (10 posted):

Mike on 30 November, 2006
avatar
If you can't see out of office in Outlook that means that you use standard outlook version. You will have out of office feature only if you are a domain member and you have an exchange account configured in your outlook
Thumbs Up Thumbs Down
1
sick of outlook and exchange on 22 October, 2008
avatar
What if you do all this and it still doen't work? Using MS products usually goes like this:

Foolishly attempt to do something that looks so simple, such as set up an Out Of Office Reply. Do it, test, but of course, it flat out doesn't work.

Spend 1-3 hours troubleshooting it. Google it, MSKB it, find and try 3-6 things, known issues, check Exchange settings, be sure Exchange is set to allow Out Of Office replies. etc.

Still no luck.

Give up. Buy a Mac and some properly functioning software that works like you expect it to.
Thumbs Up Thumbs Down
6
Outlook out of office on 23 October, 2008
avatar
you might have a problem with your exchange database. I've seen this many times before - rules and settings get corrupted -not remembering settings etc. Use eseutil to repair your database and see what happens then
Thumbs Up Thumbs Down
0
Darren on 22 December, 2008
avatar
Microsoft Outlook Out Of Office doesn't work - Worked for me!! Thanks for your help... Xmas here I come..
Thumbs Up Thumbs Down
0
joey card on 06 March, 2009
avatar
my network guys tell us that if they enable the internet email to get the out of office messages we would get stuck in "infinite loops" with other peoples out of office messages. this confuses me because everything i find on the web seems to indicate that outlook makes sure this doesn't happen. Can anyone confirm? Please help me help my tech guys!!!
Thumbs Up Thumbs Down
-1
Al on 11 March, 2009
avatar
Joey that is not true and your network guys should be fired. Your outlook has nothing to do with it, it's your exchange server that deals with non deliverable messages and makes sure that they don't end up looping infinetily. Out of office is a must for most companies so i have no idea why your guys don't want to enable it.
Thumbs Up Thumbs Down
-2
Juha on 16 March, 2009
avatar
Hi

The Exchange 2003 server is so smart that it will send the Out of Office message only one times per email address. So, it is a good idea to test the feature by sending mail from different account.
Thumbs Up Thumbs Down
0
Mert on 16 June, 2009
avatar
Worked for me, thanks!!
Thumbs Up Thumbs Down
0
Gudman on 05 August, 2009
avatar
Thanks, it worked for me!
Thumbs Up Thumbs Down
0
Susan on 09 December, 2009
avatar
Thank you!
Thumbs Up Thumbs Down
0

Post your comment comment

Please enter the code you see in the image:

  • email Email to a friend
  • print Print version
Adverts


Tags
Rate this article
4.60